Return & Exchange Policy

Lovera Returns Policy

At Lovera, we deeply value and respect our customers. Your satisfaction is our priority, and we aim to provide a transparent and fair returns process. Please read our returns policy carefully:

1. Customer First
   We are committed to providing high-quality products and excellent service. Your trust means everything to us, and we strive to resolve any concerns promptly and respectfully.

2. No Returns on Opened Products
   For hygiene and quality control reasons, we do not accept returns on any product that has been opened, used, or tampered with in any way.

3. Return & Exchange Window
   Returns or exchanges must be requested within 48 hours of delivery. Unfortunately, we cannot process any return or exchange requests made after this period.

4. Eligibility for Return
   Products must be returned in their original condition, unused, and in the original packaging. Items that do not meet these conditions will not be eligible for a refund or exchange.

5. Damaged or Incorrect Items
   If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photo evidence. We will work quickly to resolve the issue